“We have been helped with financial matters over the last 12-15 years by Mark, he has helped with my personal pension and has given options and guidance on what can be a difficult and confusing matter, he has taken the time to show us and explain what can happen in the future to pension plans and the way they develop. I know that if I have a problem elsewhere in the financial minefield that is life, Mark will be either at the end of the phone or sat opposite us helping. What I personally like about Mark is he has shown over a numbers of years that he never forgets us he keeps in contact and with the yearly statement I know that he is constantly looking at other ways he might be helpful to us.“